Have a question about an order, shipping, or our products? We’re here to help.
Response time: within 24–48 business hours
Business hours
Monday–Friday: 9:00am–5:00pm (ET)
Saturday–Sunday: Closed
We still peek at urgent order issues outside hours when we can.
How we can help
Order questions: shipping status, address changes, cancellations
Returns & exchanges: eligibility, instructions, and labels
Product support: sizing, care, materials
General inquiries: partnerships, feedback, press
Before you write
Please include (if applicable):
Order number (e.g., BNB12345)
Full name and shipping address on the order
Photos for any damaged/incorrect items (clear, well-lit)
Quick links
Prefer a contact form?
Most Shopify themes include a contact form template. Use it or copy these fields:
Name
Email
Order number (optional)
Topic (Order, Return/Exchange, Product Question, Other)
Message
Helpful subject lines (for faster routing)
ORDER: #BNB12345 – Address change
RETURN: #BNB12345 – Start a return
PRODUCT: [Item name] – Sizing question
OTHER: Short description
Our promise
We read every message and aim to resolve issues on the first reply whenever possible. If we need more time (e.g., carrier investigations), we’ll keep you updated.
*Thank you for supporting Bloom and Bundle!*
